Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context expressly requires otherwise.

2. Acceptance of Terms

2.1   These Terms & Conditions, together with the Privacy Policy, the Responsible Gaming Policy, and any promotion-specific terms published on the Platform, constitute the entire agreement between you and woles4.

2.2   By clicking "Register", completing the registration form, or making a deposit, you confirm that you have read and accepted these terms in full. Acceptance is binding from the moment of registration.

2.3   woles4 reserves the right to amend these Terms & Conditions at any time. Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised terms. See Section 16 for the amendment procedure.

2.4   These Terms & Conditions are published in English. In the event of any inconsistency between translated versions (if any) and the English version, the English version shall prevail.

3. Eligibility

3.1   Age Requirement. You must be at least 21 years of age to register an account or place any wager on the woles4 platform. By registering, you warrant that you are 21 or older. woles4 reserves the right to request proof of age at any time, and accounts found to belong to individuals under 21 will be immediately suspended and any remaining balance may be confiscated.

3.2   Geographic Eligibility. The woles4 Platform is operated for and directed at players located in Indonesia. You must be a resident of Indonesia to register. It is your sole responsibility to ascertain whether accessing the Platform is lawful in your jurisdiction before registering.

3.3   Excluded Persons. The following individuals are not eligible to open or maintain an account on woles4:

• Individuals under 21 years of age.
• Employees, contractors, agents, or directors of woles4 or any affiliated entity, including immediate family members residing in the same household.
• Individuals who have been self-excluded from the Platform via the self-exclusion tool.
• Individuals who have previously had an account terminated by woles4 for a breach of these Terms & Conditions.
• Individuals accessing the Platform from a jurisdiction in which online gambling is expressly prohibited by law, where woles4 does not hold the relevant regulatory authorisation.

4. Account Registration

4.1   One Account Per Member. Each individual may hold only one active account on the woles4 Platform. Opening multiple accounts — whether under the same or different personal details — constitutes Prohibited Conduct and will result in the closure of all associated accounts and forfeiture of any balances held therein.

4.2   Accurate Information. You must provide complete, accurate, and current information during registration, including your full legal name, date of birth, Indonesian national identity number (NIK), residential address, and a valid contact email address and mobile number. Providing false or misleading information is grounds for immediate account termination.

4.3   Account Credentials. You are solely responsible for maintaining the confidentiality of your username and password. You must not share your account credentials with any other person. woles4 will not be liable for any losses resulting from unauthorized access to your account where you have failed to safeguard your login details.

4.4   Non-Transferability. Your woles4 account is personal to you and may not be sold, transferred, or assigned to any third party under any circumstances.

4.5   Contact Details. You are responsible for keeping your registered contact details up to date. woles4 will use the email address and mobile number on file to communicate important account and security notifications. Failure to maintain accurate contact details may result in delayed account services.

5. Know Your Customer (KYC)

5.1   woles4 is required to verify the identity of all members before processing any withdrawal request. KYC verification may also be triggered at any stage of your membership at the Platform's discretion, including upon registration, when unusual account activity is detected, or when a cumulative deposit or withdrawal threshold is reached.

5.2   Documents Required. The standard KYC documentation set includes:

• Proof of Identity: A clear, unobstructed photograph of your Indonesian National Identity Card (KTP — Kartu Tanda Penduduk) showing all four corners, or a valid Indonesian passport.
• Proof of Address: A utility bill, bank statement, or official government correspondence dated within the last 90 days showing your registered residential address.
• Proof of Payment Method: A screenshot or photograph confirming ownership of the bank account or e-wallet used to deposit — for example, a BCA mobile banking screenshot showing your account name and number.
• Selfie Verification: A clear photograph of you holding your identity document alongside a handwritten note stating "woles4" and the current date.

5.3   Processing Time. woles4 aims to complete KYC reviews within 1–3 business days of receiving a complete documentation set. Incomplete submissions will be returned with a request for additional documents, which will reset the review clock.

5.4   Withdrawal Hold. No withdrawal will be processed until KYC verification is completed successfully. Funds already deposited remain accessible for wagering during the verification period, but withdrawal is restricted until the KYC check is passed.

6. Deposits

6.1   Accepted Methods. woles4 accepts deposits via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. Available methods are displayed at the point of deposit and may be updated from time to time without prior notice.

6.2   Minimum Deposit. The minimum single deposit amount is Rp 10.000. There is no maximum deposit limit, though large deposits may trigger an enhanced KYC review.

6.3   Currency. All deposits are accepted and held in Indonesian Rupiah (IDR). woles4 does not accept deposits in any foreign currency.

6.4   Processing Time. Deposits via local bank transfer and e-wallet are typically credited to your woles4 account within 1–5 minutes. During periods of high traffic or scheduled bank maintenance windows, processing may take up to 30 minutes. If your deposit has not been credited after 30 minutes, contact support with your transfer receipt.

6.5   Third-Party Deposits. Deposits must originate from a payment account registered in your own name. Deposits from third-party accounts — including those of family members — are strictly prohibited. Any such deposit may be reversed, and the account may be suspended pending investigation.

6.6   Deposit Fees. woles4 does not charge a fee on deposits. However, your bank or e-wallet provider may apply their own transfer fees, which are your sole responsibility.

6.7   Failed Deposits. If funds leave your payment account but are not credited to your woles4 balance within 60 minutes, you must contact customer support immediately, providing the full transaction reference number, amount, date and time, and the sending account details. woles4 will investigate and resolve confirmed failed deposits within 24 hours.

7. Withdrawals

7.1   Eligibility. Withdrawal requests may only be submitted by Members who have completed KYC verification (Section 5) and whose accounts are in good standing with no outstanding investigations or security holds.

7.2   Minimum Withdrawal. The minimum single withdrawal amount is Rp 50.000.

7.3   Withdrawal Method. Withdrawals will be processed to the same bank account or e-wallet used to make the most recent qualifying deposit. woles4 does not process withdrawals to a different account or payment method without a full re-verification process.

7.4   Processing Time. Withdrawal requests submitted by verified Members are processed within 15 minutes to 3 hours under normal operating conditions. Processing times may extend to 24 hours during peak periods, scheduled system maintenance, or where enhanced review is required.

7.5   Withdrawal Fees. woles4 does not charge a fee on standard withdrawals. Members making more than three withdrawal requests within a single 24-hour period may incur an administrative processing fee of Rp 5.000 per additional request.

7.6   Wagering Requirement Prior to Withdrawal. Where a Member has accepted a bonus, the applicable wagering requirement must be met in full before the bonus credit (and, in certain promotions, the deposit amount) becomes eligible for withdrawal. The specific requirement is stated in each promotion's terms.

7.7   Right to Withhold. woles4 reserves the right to delay or withhold a withdrawal pending the outcome of a security review, AML (Anti-Money Laundering) check, or dispute investigation. The Member will be notified of any such hold within 24 hours of the withdrawal request.

7.8   Full Payment of Legitimate Winnings. woles4 does not impose retroactive caps on verified winnings. Any balance held by a verified Member following legitimate wagering activity will be paid in full upon valid withdrawal request, subject to the terms of this Section.

8. Bonuses & Promotions

8.1   General. woles4 offers a range of bonuses and promotional offers to registered Members. Each promotion is subject to its own specific terms, which are published on the relevant promotion page. In the event of any conflict between promotion-specific terms and these general Terms & Conditions, the promotion-specific terms shall prevail for that promotion only.

8.2   Wagering Requirements. All bonus credit is subject to a wagering requirement before it may be withdrawn as real funds. The applicable wagering multiplier, eligible game categories, minimum odds thresholds, and validity period are stated in each promotion's terms. Failure to meet the wagering requirement within the stated validity period will result in automatic forfeiture of the bonus credit and any winnings generated from it.

8.3   Bonus Abuse. The following activities constitute bonus abuse and will result in forfeiture of the relevant bonus, cancellation of associated winnings, and may lead to permanent account suspension:

• Opening multiple accounts to claim the same welcome or registration bonus more than once.
• Placing opposing bets (also known as "matched betting" or arbitrage) specifically to exhaust wagering requirements with minimal risk.
• Coordinating with other Members to collectively meet bonus conditions.
• Using promotional funds primarily on games that contribute minimally or not at all to the stated wagering requirement.

8.4   One Bonus at a Time. Unless promotion-specific terms expressly state otherwise, only one bonus may be active in a Member's account at any given time. Opting into a new promotion while a bonus is active may result in the existing bonus being voided.

8.5   Withdrawal During Active Bonus. Requesting a withdrawal while a bonus with an active wagering requirement is in progress will result in the automatic cancellation of the bonus and any associated winnings generated from the bonus credit. The real-money balance remains withdrawable.

8.6   Right to Withdraw Promotions. woles4 reserves the right to modify, suspend, or permanently withdraw any promotion at any time. Members who have already claimed a bonus and commenced wagering will be given reasonable notice of any material change to the relevant promotion's terms.

9. Betting Rules

9.1   General Betting Rules. All wagers placed on the woles4 Platform are governed by the product-specific rules published on the relevant game or market page. By placing a wager, you confirm that you have read and accepted the applicable rules for that product.

9.2   Bet Confirmation. A wager is accepted and binding only upon the display of a confirmed bet slip reference number. Wagers not confirmed by the system are not valid and will not be settled.

9.3   Manifest Errors. woles4 reserves the right to void any wager placed at odds that were published due to a manifest error (including technical glitches, data feed errors, or human input errors) that resulted in prices materially different from the prevailing market. Members will be notified of any such voidance, and the staked amount will be returned to their account balance.

9.4   Sportsbook — Football. Football markets — including mix parlay (multi-match accumulator) and voor bola (Asian handicap) bets — are governed by standard international sportsbook rules. BRI Liga 1 matches are settled based on the official result at the end of 90 minutes of play (excluding extra time and penalty shootouts, unless the market expressly includes these).

9.5   Togel. Togel (Indonesia's traditional numbers lottery) draw results are sourced from independently audited providers. The applicable draw schedules, prize tiers, and settlement rules are published on the togel product page. woles4 is not responsible for errors in draw data published by third-party data providers beyond our reasonable control.

9.6   Live Casino. Live casino game outcomes are determined by physical dealing and wheel-spinning actions conducted by certified live dealers. In the event of a technical disconnection during a live game round, the round will be settled based on the recorded outcome at the point of disconnection. If no outcome had been reached, the wager will be voided and the stake returned.

9.7   Maximum Payout. A maximum single-event payout cap may apply to certain markets. Where applicable, the cap amount is displayed on the relevant market page prior to bet placement. Winnings exceeding the stated cap will be paid up to the maximum only.

10. Prohibited Conduct

10.1   The following activities are strictly prohibited on the woles4 Platform. Engaging in any Prohibited Conduct may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities where applicable:

• Multiple Accounts: Opening or operating more than one woles4 account simultaneously or sequentially.
• False Identity: Registering using another person's identity documents, providing fabricated personal information, or impersonating any other individual.
• Underage Gambling: Accessing or attempting to access the Platform if you are under 21 years of age.
• Automated Software: Using bots, scripts, or any automated betting software to place wagers or exploit any feature of the Platform.
• VPN / Proxy Use: Using virtual private networks, proxy servers, or any other technology to disguise your true geographic location for the purpose of circumventing geographic restrictions.
• Money Laundering: Using the Platform to deposit, cycle, or withdraw funds as part of any money laundering, terrorist financing, or other criminal enterprise.
• Collusion: Coordinating with other Members or third parties to manipulate the outcome of games, exploit bonus structures, or gain an unfair advantage.
• Chargebacks: Initiating unauthorized chargebacks or payment reversals with your bank or e-wallet provider in respect of woles4 transactions.
• Platform Exploitation: Deliberately exploiting technical errors, software bugs, or pricing anomalies on the Platform for financial gain.
• Harassment: Using any communication channel provided by woles4 to harass, threaten, or abuse support staff or other Members.

11. Intellectual Property

11.1   All content on the woles4 Platform — including but not limited to the brand name, logo, design, text, graphics, software, game interfaces, data compilations, and source code — is the exclusive intellectual property of woles4 or its licensed content providers.

11.2   You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not extend to copying, reproducing, distributing, modifying, or creating derivative works of any Platform content without prior written consent from woles4.

11.3   Unauthorized use of any woles4 intellectual property may result in civil or criminal proceedings. Any feedback, suggestions, or ideas you submit to woles4 may be used by woles4 without compensation or attribution to you.

12. Limitation of Liability

12.1   Platform Availability. woles4 does not guarantee that the Platform will be available at all times. Scheduled maintenance, technical failures, third-party infrastructure outages, and events beyond our reasonable control may cause temporary interruption of service. woles4 will not be liable for any losses — including betting losses, missed opportunities, or data loss — arising from Platform downtime.

12.2   Accuracy of Information. While woles4 endeavours to ensure that all odds, scores, statistics, and market data displayed on the Platform are accurate, we do not warrant the completeness or accuracy of any such information. You should not rely on Platform data as the sole basis for financial decisions unrelated to wagering on the Platform.

12.3   Consequential Loss. To the maximum extent permitted by applicable law, woles4 shall not be liable for any indirect, incidental, special, punitive, or consequential losses — including loss of profits, loss of data, or reputational damage — arising from your use of or inability to use the Platform.

12.4   Maximum Liability Cap. Where woles4 is found liable to you in respect of any matter arising from your use of the Platform, our total aggregate liability to you shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

12.5   Your Responsibility. You acknowledge that online betting carries an inherent risk of financial loss, and that by choosing to place wagers on the Platform, you accept full personal responsibility for those losses. woles4 is not responsible for gambling losses incurred in the ordinary course of wagering activity.

13. Responsible Gaming

13.1   woles4 is committed to promoting responsible gambling. We recognise that for some Members, gambling can transition from a recreational activity to a harmful pattern of behavior. We have implemented a range of tools to support Members in managing their gambling activity.

13.2   Deposit Limits. Members may set daily, weekly, or monthly deposit limits on their account at any time via the account settings panel. Limit reductions take effect immediately. Limit increases are subject to a 72-hour cooling-off period before activation.

13.3   Time-Out. Members may request a time-out period of 24 hours, 7 days, or 30 days. During a time-out, the account is suspended from wagering activity and the Member will not receive promotional communications. The time-out period cannot be shortened once activated.

13.4   Self-Exclusion. Members who feel that their gambling is becoming problematic may request permanent self-exclusion from the Platform. Self-exclusion requests are processed within 24 hours of a verified request and cannot be reversed for a minimum period of 6 months. During self-exclusion, the Member will be removed from all marketing communications and will not be permitted to open a new woles4 account.

13.5   Reality Checks. Members may configure session time reminders in their account settings to receive on-screen notifications at regular intervals during active play sessions.

13.6   For full details of all available responsible gaming tools and third-party support resources, please visit our dedicated Responsible Gaming page.

14. Account Closure

14.1   Voluntary Closure. You may request the closure of your woles4 account at any time by contacting customer support. Upon verification of your identity, woles4 will process the closure and return any real-money balance (net of any active bonus credit) to your registered payment method within 5 business days.

14.2   Closure by woles4. woles4 reserves the right to close or suspend any account at any time, with or without prior notice, where:

• The Member has engaged in Prohibited Conduct (Section 10).
• The Member's account is found to be in breach of any part of these Terms & Conditions.
• The Member has not logged into their account for a continuous period exceeding 12 months (inactive account).
• woles4 is required to do so by applicable law, regulatory obligation, or court order.
• woles4 reasonably suspects that the account is being used for fraudulent or criminal purposes.

14.3   Dormant Accounts. An account that has had no login or transaction activity for 12 consecutive months is classified as dormant. woles4 will notify you by email prior to classifying your account as dormant. A monthly administrative fee of Rp 5.000 may be deducted from the dormant account balance. Once the balance reaches zero, the account will be permanently closed.

15. Governing Law

15.1   These Terms & Conditions shall be governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which woles4 holds its operating licence.

15.2   woles4 operates as an internationally licensed platform. It is the sole responsibility of each Member to ensure that their use of the Platform complies with the laws applicable in their own jurisdiction, including Indonesia. woles4 makes no representation that the Platform or its services are lawful in any specific jurisdiction.

15.3   Any dispute arising from these Terms & Conditions shall first be referred to the woles4 customer support team for informal resolution. If the dispute cannot be resolved informally within 30 days, it shall be referred to binding arbitration in accordance with the rules of the licensing authority's dispute resolution procedure.

16. Amendments

16.1   woles4 reserves the right to amend, update, or replace these Terms & Conditions at any time. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment.

16.2   For material changes — those that significantly affect Member rights or obligations — woles4 will provide at least 7 days' advance notice via email to the address registered on the Member's account, or via a prominent notice on the Platform homepage.

16.3   Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised terms. If you do not accept any revised terms, you must cease using the Platform and may request account closure in accordance with Section 14.

17. Contact

17.1   If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your woles4 account, please contact our customer support team using the details below.

17.2   Formal complaints should be submitted in writing to [email protected] with the subject line "Formal Complaint — [Your Account Username]". All formal complaints will receive a written acknowledgment within 24 hours and a full written resolution within 72 hours.

17.3   For matters relating to responsible gaming, self-exclusion, or deposit limits, please contact our dedicated responsible gaming team at [email protected], clearly marking your message "Responsible Gaming Request".